Terms of Service

Office hours:
Mon-Thur 7am-8pm Mountain Time.
Fri 7am - 6pm Mountain Time
Sat 8am - 3pm Mountain Time
You may place an order at any time 24 hours a day, 7 days a week using our secure online ordering process.

Production Time:
Production lead times may vary per hardware manufacturer. Typical lead time guidelines are listed below. We do our best to keep these lead times but these are approximate and not guaranteed. You will be advised of any increased lead times or backorders upon your order review.
US made hardware – 2-4 weeks.
German made hardware – 3-4 weeks.
Rush orders can be requested by calling us at 801.919.3085 and speaking with a sales representative to walk you through the process, options and rush shipping costs.
Transit times will also vary per carrier. Average transit is 4-5 business days or less.

Shipping Methods:
Shipping is free within the contiguous US. Orders shipping to Hawaii, Alaska, Puerto Rico and all other offshore US territories need to be called in and shipping will be applied based on weights, dimensions and destination.
Free shipping includes UPS or Fed Ex Ground. Ground orders will be delivered to your door or closest, safest release area to the door at the driver’s discretion. All Freight order will be delivered curbside. In some cases where the crate is too large to be unloaded using the lift gate on the back of the UPS Trucks, the customer will need to pick the crate up at the local HUB. It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.
Please do not schedule the installation for your hardware until it has arrived.

International Orders:
We happily service clients all over the world however our Free Shipping Online Checkout process is not designed to handle international orders at this time. Call us at 801.919.3085 to place all international orders. Shipping will be added to all international orders.

Shipping addresses:
All carriers require a physical delivery address. Please review the accuracy of your shipping address before check out. Address changes after an order has been placed may result in additional fees. Contact us immediately after placing an order if you need to make a change. Any order that has shipped and needs to be changed will be at the discretion of the carrier and may result in additional re-route fees.

Confirmations:
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 801.919.3085 to ensure you receive accurate products.

Changes to orders:
All product changes to orders must be made with 24 hours of placing your order. This must be done by calling us at 801.919.3085 and speaking to a customer service representative. No other method of change will be accepted. Changes made after the 24 hour period will incur a 20% change fee. Orders begin to process immediately after ordering and 99% of our items are made to order.

Cancelling an order:
Cancellation must be made within 24 hours of placing your order. This must be done by calling us at 801.919.3085 and speaking to a customer service representative. No other method of cancellation will be accepted. Cancellations made after the 24 hour period will incur a 20% change fee if the order has been partially completed. If the order has been completed, it cannot be canceled. Orders begin to process immediately after ordering and 99% of our items are made to order.

Product Substitution:
In the event that your specific product is no longer available, BarnDoorHardware.com reserves the right to substitute the part with a comparable product in quality, style and color.

Shipping damage:
The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.
30-Day return policy for Hardware:
Eligible returns excluding damages and defects must be requested within 30 days of receiving the order. Eligible returns include kits in a standard finish, standard hanger with either a 6’ or 8’ track length. Standard finishes and standard hangers are listed as options when building your kit on our website. All other special finishes, custom hangers and track lengths are considered custom and non-returnable. 30% re-stock fee plus return shipping will apply on all eligible returns.
An RGA (Returned Goods Authorization) will be issued upon review. You must return the hardware new condition, with no damages. Once your returned hardware is received into our warehouse, you will be given a refund (less the restock fee) within 10 business days.

Warranty:
We stand behind the manufacturers warranty and will assist you with in and all warranty claims.