Frequently Asked Questions
Q: Where are you located?
A: We are located in the South Bay. Our address is 2609 Manhattan Beach Blvd. Redondo Beach, CA. 90278. Our office hours are Mon-Fri 6am-4pm PST. You can reach us at (866)815-8151 or email us online 24/7 at [email protected]
Q: What is my shipping cost?
A: Shipping is free within the contiguous US. Orders shipping to Hawaii, Alaska, Puerto Rico and all other offshore US territories need to be called in and shipping will be applied based on weights, dimensions and destination.
Q: Do you ship Internationally?
A: Yes absolutely we ship worldwide! International orders must be called in and shipping costs will be applied to the order based on weights and dimensions for the shipment.
Q: Can my order be shipped UPS or FED Ex Overnight?
A: Yes, once the order is manufactured. Call us for all RUSH orders. Shipping cost and rush fee (if applicable) will apply.
Q: Can I use my own shipping account for my RUSH order?
A: Sure! Call us with your information immediately to ensure your order is placed correctly. A $10 third party shipping fee will apply.
Q: What’s the difference between Barn Door Hardware, Flat Track, Sliding Door Hardware, etc?
A: Nothing! We coined the term “Barn Door Hardware” for our website back in 1996 when we introduced bringing exterior sliding hardware into homes and offices to save space or simply because it looked cool! It differentiated the exposed style vs pocket doors. All the kits and categories you see on our website do the same function, slide. Whether it’s listed under Flat Track, Sliding Door Hardware, Modern Hardware, Tubular Track…they’re all just a variety of styles with the same function, they all slide.
Q: What track length should I order for my door?
A: Generally your track length should be double the width of your sliding door(s) unless you prefer otherwise. Every set-up is different and may require a specific length. If you’re unsure about sizing and would like assistance, call us (866)815-8151
Q: How much should I oversize my door?
A: The doors overlapping (width and height) of your opening is to create privacy and aesthetics as well. If you’re unsure about sizing and would like assistance, call us (866)815-8151
Q: What is a Surface Headerboard?
A: It is a headerboard that you mount to the surface of your wall. Your track is then mounted to this headerboard. Sometimes it’s done for aesthetics, other times it’s done to accommodate the sliding of thicker doors/baseboards.
Q: What are Wall Spacers?
A: Wall spacers make up the distance between the track and the wall. This distance allows your door to slide. For this reason we ask that you provide your door thickness, baseboard thickness and track mounting style (wall mount or surface headerboard mount) when ordering. These factors determine your wall spacer length. Our wall spacers are made to order, adjustable or include additional spacers on most of our kits.
Q: Where are the doors and hardware made?
A: A variety of established hardware manufacturers throughout the United States and Germany.
Q: What is the difference between interior only hardware vs interior/exterior hardware?
A: Interior only hardware kits are made with few nylon parts to quiet the slide or make for easier adjustments in the kits. The nylon components and colored finishes have not been tested for prolonged exterior weather exposure and can degrade. Our Interior/Exterior line of hardware is built for both. They are all steel kits and most hanger wheels have caged or sealed bearings as well as powder coated finishes. All kits can be used interior, however not all can be used exterior.
Q: What’s normal delivery time?
A: Delivery time varies per hardware line. Our normal delivery time averages between 2-4 weeks. Rush shipments are available, call us to speak to a representative regarding rush options and costs.
Q: What should I do when I get my delivery?
A: Check your material immediately. Shortages/damages need to be addressed within 48 hours of delivery.
Q: What if there is a problem with what I ordered?
A: Call us, we want to resolve any problems you may be experiencing. We stand behind everything we sell and want you to be satisfied with your purchase. We offer money back guarantee and 100% satisfaction.
Q: Who says “You’re the Experts”?
A: We are the original Barn Door Hardware company and our seasoned staff has over 100 years of combined experience in this field.
Q: Are custom sets available?
A: Yes, call us with any custom requests.
Q: What is the return policy for BarnDoorHardware.com?
A: 30-Day return policy for Hardware:
Eligible returns excluding damages and defects must be requested within 30 days of receiving the order. Eligible returns include kits in a standard finish, standard hanger with either a 6’ or 8’ track length. Standard finishes and standard hangers are listed as options when building your kit on our website. All other special finishes, custom hangers and track lengths are considered custom and non-returnable. 30% re-stock fee plus return shipping will apply on all eligible returns.
An RGA (Returned Goods Authorization) will be issued upon review. You must return the hardware and/or doors in new condition, with no damages. Once your returned hardware is received into our warehouse, you will be given a refund (less the restock fee) within 10 business days.
30-Day return policy for Doors:
All doors are manufactured and custom built to the size and specifications of the customer and therefore non-returnable. All Unfinished Doors are non-returnable and not covered under warranty due to high risk of warping if not stained, painted, sealed and installed in a timely manner.
To help ensure door quality, hang as quickly after receiving as possible.
If door is unfinished, stain or paint as quickly as possible to prevent warping.
Q: What’s my Warranty?
A: Our Warranty is for 20 years from the date of purchase, on all our products, all of the time.
Our new site is convenient for online shoppers but if you feel you need any one on one assistance, call us. We are here to help you get it right the first time.
Specialty Doors & The Barndoorhardware.com Team